July 2012 Results

3 Center

Overall Rating - 75%

Willingness to Recommend - 92%

Communications with RN's - 83%

Communications with MD's - 88%

Responsiveness of Staff - 79%

Discharge Information - 91%

Pain Management - 77%

Cleanliness of Environment - 75%

Quietness of Environment - 33%

6 Center

Overall Rating - 92%

Willingness to Recommend - 100%

Communications with RN's - 92%

Communications with MD's - 92%

Communications about Meds - 73%

Responsiveness of Staff - 74%

Discharge Information - 92%

Pain Management - 64%

Cleanliness of Environment - 77%

Quietness of Environment - 38%

3 Center / 6 Center Average: 83.3%

June 2012 Results

3 Center

Overall Rating - 70%

Willingness to Recommend - 77%

Communications with RN's - 76%

Communications with MD's - 79%

Communications about meds - 64%

Responsiveness of Staff - 74%

Discharge Information - 93%

Pain Management - 86%

Cleanliness of Environment - 64%

Quietness of Environment - 59%

6 Center

Overall Rating - 43%

Willingness to Recommend - 69%

Communications with RN's - 71%

Communications with MD's - 77%

Communications about meds - 40%

Responsiveness of Staff - 74%

Discharge Information - 93%

Pain Management - 76%

Cleanliness of Environment - 65%

Quietness of Environment - 35%

3 Center / 6 Center Average: 56%

May Results -- 2012

3 Center

Overall Rating -- 77%

Willingness to Recommend -- 85%

Communications with RN's -- 81%

Communications with MD's -- 91%

Communications about Medications -- 75%

Responsiveness of Hospital Staff -- 71%

Discharge Information -- 89%

Pain Management -- 83%

Cleanliness of Hospital Environment -- 74%

Quietness of the Hospital Environment -- 56%

6 Center

Overall Rating -- 79%

Willingness to Recommend -- 68%

Communications with RN's -- 75%

Communications with MD's -- 79%

Communications about Medications -- 68%

Responsiveness of Hospital Staff -- 69%

Discharge Information -- 70%

Pain Management -- 67%

Cleanliness of Hospital Environment -- 55%

Quietness of the Hospital Environment -- 48%

April Results

3 Center

Overall Rating -- 59%

Willingness to Recommend -- 78%

Communications with RN's -- 73%

Communications with MD's -- 73%

Communications about Medications -- 43%

Responsiveness of Hospital Staff -- 67%

Discharge Information -- 82%

Pain Management -- 68%

Cleanliness of Hospital Environment -- 68%

Quietness of the Hospital Environment -- 46%

6 Center

Overall Rating -- 82%

Willingness to Recommend -- 78%

Communications with RN's -- 77%

Communications with MD's -- 85%

Communications about Medications -- 69%

Responsiveness of Hospital Staff -- 77%

Discharge Information -- 91%

Pain Management -- 87%

Cleanliness of Hospital Environment -- 83%

Quietness of the Hospital Environment -- 65%

March Results

3 Center

Overall Rating -- 78%

Willingness to Recommend -- 79%

Communications with RN's -- 79%

Communications with MD's -- 83%

Communications about Medications -- 69%

Responsiveness of Hospital Staff --76%

Discharge Information -- 94%

Pain Management -- 80%

Cleanliness of Hospital Environment -- 80%

Quietness of the Hospital Environment -- 71%

6 Center

Overall Rating -- 65%

Willingness to Recommend -- 77%

Communications with RN's -- 72%

Communications with MD's -- 77%

Communications about Medications -- 79%

Responsiveness of Hospital Staff -- 66%

Discharge Information -- 93%

Pain Management -- 72%

Cleanliness of Hospital Environment -- 68%

Quietness of the Hospital Environment -- 55%

February Results

Overall Rating...................................................80%

Willingness to Recommend...............................81%

Communications with RN's...............................79%

Communications with MD's..............................86%

Communications about Medications.................67%

Responsiveness of Hospital Staff.....................65%

Discharge Information.......................................83%

Pain Management..............................................72%

Cleanliness of Hospital Environment................95%

Quietness of the Hospital Environment............62%

January Results

Overall Rating          93%

Willingness to Recommend          87%

Communications with Nurses          79%

Communications with MD's          75%

Communications about Medications          63%

Responsiveness of Hospital Staff          75%

Discharge Information          97%

Pain Management          85%

Cleanliness of the Hospital Environment          88%

Quietness of Hospital Environment          25%