July 2012 Results

3 Center

Overall Rating - 75%

Willingness to Recommend - 92%

Communications with RN's - 83%

Communications with MD's - 88%

Responsiveness of Staff - 79%

Discharge Information - 91%

Pain Management - 77%

Cleanliness of Environment - 75%

Quietness of Environment - 33%

6 Center

Overall Rating - 92%

Willingness to Recommend - 100%

Communications with RN's - 92%

Communications with MD's - 92%

Communications about Meds - 73%

Responsiveness of Staff - 74%

Discharge Information - 92%

Pain Management - 64%

Cleanliness of Environment - 77%

Quietness of Environment - 38%

3 Center / 6 Center Average: 83.3%

June 2012 Results

3 Center

Overall Rating - 70%

Willingness to Recommend - 77%

Communications with RN's - 76%

Communications with MD's - 79%

Communications about meds - 64%

Responsiveness of Staff - 74%

Discharge Information - 93%

Pain Management - 86%

Cleanliness of Environment - 64%

Quietness of Environment - 59%

6 Center

Overall Rating - 43%

Willingness to Recommend - 69%

Communications with RN's - 71%

Communications with MD's - 77%

Communications about meds - 40%

Responsiveness of Staff - 74%

Discharge Information - 93%

Pain Management - 76%

Cleanliness of Environment - 65%

Quietness of Environment - 35%

3 Center / 6 Center Average: 56%