November Results

Overall Rating - 61%

Willingness to Recommend - 74%

Communication with Nurses - 68%

Communication with MD's - 81%

Communications about Medications - 65%

Responsiveness of Hospital Staff - 56%

Discharge Information - 93%

Pain Management - 73%

Cleanliness of Hospital - 78%

Quietness of the Hospital Environment - 59%

October Results

Overall Rating - 52%

Willingness to Recommend - 83%

Communication with Nurses - 79%

Communications with MD's - 76%

Communications about Medications - 56%

Responsiveness of Hospital Staff - 60%

Discharge Information - 89%

Pain Management - 68%

Cleanliness of the Hospital Environment - 50%

Quietness of the Hospital Environment - 61%

Launch of Caring Science Website!

We are thrilled to officially announce the launch of the Caring Science website on NCAL Nursing Pathways!  The website is a collection of materials, references, tools, links, photos, etc that have been developed both regionally and locally over the last year and a half.  We hope that the website will be used as an educational tool, as a resource for sharing best practices across medical centers, and as an inspiration for us all.  It is organized by the following 5 themes:

•          Leadership & Vision

•          Building Caritas Leaders

•          Sharing Inspired Ideas

•          Caring-Healing Modalities

•          Collaborative & Community Resources

Please take few moments and check out the website!

 NCAL Caring Science Website link

September Results

Overall Rating -- 67%

Willingness to Recommend -- 62%

Communication with RN’s -- 75%

Communication with MD’s -- 74%

Communication about Medications -- 45%

Responsiveness of Staff -- 69%

Discharge Information -- 76%

Pain Management -- 60%

Cleanliness of Environment -- 77%

Quietness of Environment -- 54%        

NKE (Nurse Knowledge Exchange) and its effect on patient satisfaction

TrilliumHealthCentre

August results

The HCAHPS survey results returned are usually about 3 months delayed and we are now beginning to see how we did for the month of August...

#1 IN THE MEDICAL CENTER!!

Our overall rating (patients who gave us an score of 9/10 or 10/10[10 being the best possible care]) was 80%.  This is an great score and you all should be very proud of yourselves.

The communication with nurses category is up from last months 66% to 70%.  This is an excellent score but we do have room for improvement in this area. The goal for the Northern California region is 79%.

In regards to the responsiveness of hospital staff category, we received a score of 68%.  Our regional goal for this area is 72%.  Questions in this area have to do with the patients perception of how long it takes for them to be tended to.

Pain management was 87% and this is an area we would all like to see at 100%.  Pain is very subjective so it is extremely important to assure our patients are not experiencing pain and understand how to use their PCA's.

Overall, the 6 Center team has done a great job!!!  Keep up the good work!

HCAHPS update

We want to thank each and every member of the 6 Center team for the wonderful job and your efforts in increasing our patient satisfaction scores as reflected by our HCAHPS (Hospital Consumer Assessment of Health Providers and Systems) scores.  I would like everyone to read this so that we can work together in helping our patients heal faster, feel more included in their plan of care, and THRIVE!

Communication with nurses

Our efforts to reduce shift reporting at the nurse’s station through the use of NKE and the 6 Center C.A.R.E.S. initiative has been extremely successful, but our use of this important tool has seemed to decline.  The use of the C.A.R.E.S. acronym is imperative during report time because it not only allows for the exchange of useful information between nurses, but it also allows the patient to become included and involved in the plan of care and goals for the day/hospitalization. We really want our patients to feel communicated with and to have a good understanding of plans and goals for their hospitalization.

Pain

6 Center is unique in that we give an extremely large amount of pain medications on a daily basis.  Because of this we are required to frequently reassess our patients for pain.  As you all know we are mandated by Joint Commission to maintain 90% compliance rate for our pain reassessments of PRN medications administered.  This reassessment can take place up to 60 minutes after the medication is given but can be charted on in as little as 6 minutes.  If after 1 hour no reassessment has been documented we are considered noncompliant.  Please remember that every single PRN pain medication given needs to have a follow up pain reassessment within 1 hour of the time the medication was administered.

Promptness

Providing quality care on 6 Center is our priority and assuring our patients are tended to in a timely fashion is our responsibility not only as members of the 6 Center team but as nurses.  It has been shown in multiple studies that when a caregiver leaves a patients room and asks “is there anything else I can do for you?” the call light is utilized less frequently.  Efficiency and promptness comes with preplanning, which includes making time for the unexpected events that always seem to present themselves when we least expect it.

Noise

Hospitals are extremely loud places, but we, as representatives of 6 Center must take it upon ourselves to make our working environment as conducive to healing and restfulness as possible.  Please be cognizant of our healing environment and the noise we make. 

If there are patients on telemetry please make sure monitor parameters are set realistically and alarms which do not pertain to the patient (such as the activation of the a fib alarm on a patient whose rhythm is already known to be a fib) are not activated/selected.  Also it is imperative that the leads we place on our patients are placed correctly and are changed daily to reduce the risk of artifact which can cause unnecessary alarms.

Thank you for your exceptional work and dedication to our patients and unit.