Overall Rating - 52%
Willingness to Recommend - 83%
Communication with Nurses - 79%
Communications with MD's - 76%
Communications about Medications - 56%
Responsiveness of Hospital Staff - 60%
Discharge Information - 89%
Pain Management - 68%
Cleanliness of the Hospital Environment - 50%
Quietness of the Hospital Environment - 61%
Monday, December 5, 2011
Monday, November 7, 2011
Launch of Caring Science Website!
We are thrilled to officially announce the launch of the Caring Science website on NCAL Nursing Pathways! The website is a collection of materials, references, tools, links, photos, etc that have been developed both regionally and locally over the last year and a half. We hope that the website will be used as an educational tool, as a resource for sharing best practices across medical centers, and as an inspiration for us all. It is organized by the following 5 themes:
• Leadership & Vision
• Building Caritas Leaders
• Sharing Inspired Ideas
• Caring-Healing Modalities
• Collaborative & Community Resources
Please take few moments and check out the website!
Thursday, November 3, 2011
September Results
Overall Rating -- 67%
Quietness of Environment -- 54%
Willingness to Recommend -- 62%
Communication with RN’s -- 75%
Communication with MD’s -- 74%
Communication about Medications -- 45%
Responsiveness of Staff -- 69%
Discharge Information -- 76%
Pain Management -- 60%
Cleanliness of Environment -- 77%
Tuesday, October 4, 2011
Monday, October 3, 2011
August results
The HCAHPS survey results returned are usually about 3 months delayed and we are now beginning to see how we did for the month of August...
#1 IN THE MEDICAL CENTER!!
Our overall rating (patients who gave us an score of 9/10 or 10/10[10 being the best possible care]) was 80%. This is an great score and you all should be very proud of yourselves.
The communication with nurses category is up from last months 66% to 70%. This is an excellent score but we do have room for improvement in this area. The goal for the Northern California region is 79%.
In regards to the responsiveness of hospital staff category, we received a score of 68%. Our regional goal for this area is 72%. Questions in this area have to do with the patients perception of how long it takes for them to be tended to.
Pain management was 87% and this is an area we would all like to see at 100%. Pain is very subjective so it is extremely important to assure our patients are not experiencing pain and understand how to use their PCA's.
Overall, the 6 Center team has done a great job!!! Keep up the good work!
#1 IN THE MEDICAL CENTER!!
Our overall rating (patients who gave us an score of 9/10 or 10/10[10 being the best possible care]) was 80%. This is an great score and you all should be very proud of yourselves.
The communication with nurses category is up from last months 66% to 70%. This is an excellent score but we do have room for improvement in this area. The goal for the Northern California region is 79%.
In regards to the responsiveness of hospital staff category, we received a score of 68%. Our regional goal for this area is 72%. Questions in this area have to do with the patients perception of how long it takes for them to be tended to.
Pain management was 87% and this is an area we would all like to see at 100%. Pain is very subjective so it is extremely important to assure our patients are not experiencing pain and understand how to use their PCA's.
Overall, the 6 Center team has done a great job!!! Keep up the good work!
HCAHPS update
We want to thank each and every member of the 6 Center team for the wonderful job and your efforts in increasing our patient satisfaction scores as reflected by our HCAHPS (Hospital Consumer Assessment of Health Providers and Systems) scores. I would like everyone to read this so that we can work together in helping our patients heal faster, feel more included in their plan of care, and THRIVE!
Communication with nurses
Our efforts to reduce shift reporting at the nurse’s station through the use of NKE and the 6 Center C.A.R.E.S. initiative has been extremely successful, but our use of this important tool has seemed to decline. The use of the C.A.R.E.S. acronym is imperative during report time because it not only allows for the exchange of useful information between nurses, but it also allows the patient to become included and involved in the plan of care and goals for the day/hospitalization. We really want our patients to feel communicated with and to have a good understanding of plans and goals for their hospitalization.
Pain
6 Center is unique in that we give an extremely large amount of pain medications on a daily basis. Because of this we are required to frequently reassess our patients for pain. As you all know we are mandated by Joint Commission to maintain 90% compliance rate for our pain reassessments of PRN medications administered. This reassessment can take place up to 60 minutes after the medication is given but can be charted on in as little as 6 minutes. If after 1 hour no reassessment has been documented we are considered noncompliant. Please remember that every single PRN pain medication given needs to have a follow up pain reassessment within 1 hour of the time the medication was administered.
Promptness
Providing quality care on 6 Center is our priority and assuring our patients are tended to in a timely fashion is our responsibility not only as members of the 6 Center team but as nurses. It has been shown in multiple studies that when a caregiver leaves a patients room and asks “is there anything else I can do for you?” the call light is utilized less frequently. Efficiency and promptness comes with preplanning, which includes making time for the unexpected events that always seem to present themselves when we least expect it.
Noise
Hospitals are extremely loud places, but we, as representatives of 6 Center must take it upon ourselves to make our working environment as conducive to healing and restfulness as possible. Please be cognizant of our healing environment and the noise we make.
If there are patients on telemetry please make sure monitor parameters are set realistically and alarms which do not pertain to the patient (such as the activation of the a fib alarm on a patient whose rhythm is already known to be a fib) are not activated/selected. Also it is imperative that the leads we place on our patients are placed correctly and are changed daily to reduce the risk of artifact which can cause unnecessary alarms.
Thank you for your exceptional work and dedication to our patients and unit.
HCAHPS & 6 Center
What is the HCAHPS survey anyway?
HCAHPS is an acronym that stands for Hospital Consumer Assessment of Health Providers and Systems
The following is from http://www.hcahpsonline.org :
Background
The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. While many hospitals have collected information on patient satisfaction, prior to HCAHPS there was no national standard for collecting or publicly reporting patients' perspectives of care information that would enable valid comparisons to be made across all hospitals. In order to make "apples to apples" comparisons to support consumer choice, it was necessary to introduce a standard measurement approach: the HCAHPS survey, which is also known as the CAHPS® Hospital Survey, or Hospital CAHPS. HCAHPS is a core set of questions that can be combined with a broader, customized set of hospital-specific items. HCAHPS survey items complement the data hospitals currently collect to support improvements in internal customer services and quality related activities.
Three broad goals have shaped the HCAHPS survey. First, the survey is designed to produce comparable data on the patient's perspective on care that allows objective and meaningful comparisons between hospitals on domains that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve their quality of care. Third, public reporting will serve to enhance public accountability in health care by increasing the transparency of the quality of hospital care provided in return for the public investment. With these goals in mind, the HCAHPS project has taken substantial steps to assure that the survey is credible, useful, and practical. This methodology and the information it generates are available to the public.
In May 2005, the National Quality Forum (NQF), an organization established to standardize health care quality measurement and reporting, formally endorsed the CAHPS® Hospital Survey. The NQF endorsement represents the consensus of many health care providers, consumer groups, professional associations, purchasers, federal agencies, and research and quality organizations.
About the Survey
The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment. The survey also includes four screener questions and five demographic items, which are used for adjusting the mix of patients across hospitals and for analytical purposes. The survey is 27 questions in length.
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
Participation
To participate in HCAHPS Data Collection and Public Reporting, all hospitals self-administering the survey, hospitals administering the survey for multiple sites, and survey vendors must meet certain Program Requirements and must be in compliance with the requirements in the HCAHPS Quality Assurance Guidelines, V. 6.0. In addition, hospitals/survey vendors must submit a Participation Form to the HCAHPS Project Team for approval prior to the administration of the HCAHPS survey.
For More Information
If you would like additional information regarding this survey please check out the link below or ask Matt.
http://www.hcahpsonline.org/facts.aspx
http://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. October, 03, 2011.
HCAHPS is an acronym that stands for Hospital Consumer Assessment of Health Providers and Systems
The following is from http://www.hcahpsonline.org :
Background
The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. While many hospitals have collected information on patient satisfaction, prior to HCAHPS there was no national standard for collecting or publicly reporting patients' perspectives of care information that would enable valid comparisons to be made across all hospitals. In order to make "apples to apples" comparisons to support consumer choice, it was necessary to introduce a standard measurement approach: the HCAHPS survey, which is also known as the CAHPS® Hospital Survey, or Hospital CAHPS. HCAHPS is a core set of questions that can be combined with a broader, customized set of hospital-specific items. HCAHPS survey items complement the data hospitals currently collect to support improvements in internal customer services and quality related activities.
Three broad goals have shaped the HCAHPS survey. First, the survey is designed to produce comparable data on the patient's perspective on care that allows objective and meaningful comparisons between hospitals on domains that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve their quality of care. Third, public reporting will serve to enhance public accountability in health care by increasing the transparency of the quality of hospital care provided in return for the public investment. With these goals in mind, the HCAHPS project has taken substantial steps to assure that the survey is credible, useful, and practical. This methodology and the information it generates are available to the public.
In May 2005, the National Quality Forum (NQF), an organization established to standardize health care quality measurement and reporting, formally endorsed the CAHPS® Hospital Survey. The NQF endorsement represents the consensus of many health care providers, consumer groups, professional associations, purchasers, federal agencies, and research and quality organizations.
About the Survey
The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment. The survey also includes four screener questions and five demographic items, which are used for adjusting the mix of patients across hospitals and for analytical purposes. The survey is 27 questions in length.
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
Participation
To participate in HCAHPS Data Collection and Public Reporting, all hospitals self-administering the survey, hospitals administering the survey for multiple sites, and survey vendors must meet certain Program Requirements and must be in compliance with the requirements in the HCAHPS Quality Assurance Guidelines, V. 6.0. In addition, hospitals/survey vendors must submit a Participation Form to the HCAHPS Project Team for approval prior to the administration of the HCAHPS survey.
For More Information
If you would like additional information regarding this survey please check out the link below or ask Matt.
http://www.hcahpsonline.org/facts.aspx
http://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. October, 03, 2011.
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