The HCAHPS survey results returned are usually about 3 months delayed and we are now beginning to see how we did for the month of August...
#1 IN THE MEDICAL CENTER!!
Our overall rating (patients who gave us an score of 9/10 or 10/10[10 being the best possible care]) was 80%. This is an great score and you all should be very proud of yourselves.
The communication with nurses category is up from last months 66% to 70%. This is an excellent score but we do have room for improvement in this area. The goal for the Northern California region is 79%.
In regards to the responsiveness of hospital staff category, we received a score of 68%. Our regional goal for this area is 72%. Questions in this area have to do with the patients perception of how long it takes for them to be tended to.
Pain management was 87% and this is an area we would all like to see at 100%. Pain is very subjective so it is extremely important to assure our patients are not experiencing pain and understand how to use their PCA's.
Overall, the 6 Center team has done a great job!!! Keep up the good work!
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